Privacy Policy

This Privacy Policy explains how PropLynq Ltd. ("PropLynq", "we", "us", or "our") collects, uses, stores, shares, and protects personal data when you access or use our website, dashboard, challenge programs, funded account programs, support channels, payout processes, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy, our Terms of Service, and any other applicable policies or product-specific disclosures provided by PropLynq.

PropLynq Ltd. is the controller of personal data processed under this Privacy Policy unless expressly stated otherwise. This Privacy Policy applies to personal data collected through the PropLynq website, user dashboard, account registration flows, checkout pages, challenge purchases, funded account services, broker-connection features, communications, support interactions, and any other interaction with the Services.

This Privacy Policy does not govern third-party websites, brokers, payment providers, wallet providers, exchanges, analytics services, or other external platforms that may be linked to or integrated with the Services. Those third parties may process your data under their own terms and privacy notices, and you are responsible for reviewing them.

We may collect personal data that you provide directly, including your name, email address, phone number, country or region of residence, billing address, account login details, support inquiries, communications, verification information, payout details, and any other information you choose to provide when registering, purchasing, requesting support, applying for payouts, or otherwise using the Services.

We may collect transaction and account data, including order details, challenge purchases, refunds, payout requests, payment references, wallet addresses, bank or transfer details, invoices, tax-related information, and records relating to promotional credits, discounts, resets, add-ons, and funded account activity.

We may collect technical and usage data, including IP address, browser type, device information, operating system, language settings, referral URLs, timestamps, session logs, crash data, dashboard interactions, cookie identifiers, and analytics events relating to how you access and use the Services.

Under the bring-your-own-broker (BYOB) model, we may collect and process broker-related and trading-related data necessary to provision, monitor, evaluate, and administer the Services. This may include broker account identifiers, account status, platform connection details, investor-password-based read-only access details, trading history, open and closed positions, account balance, equity, margin data, instrument data, timestamps, pricing data, and performance metrics.

We use this information to monitor compliance with challenge and funded account rules, calculate results, detect prohibited conduct, investigate disputes, process progression or termination decisions, administer payouts, and improve the reliability and integrity of the Services. We do not use read-only broker connections to place trades, modify orders, or withdraw funds from your broker account.

We collect personal data directly from you when you create an account, purchase a product, submit credentials, contact support, join waiting lists, complete verification, request a payout, respond to compliance inquiries, participate in surveys, or otherwise communicate with us.

We also collect personal data automatically through cookies, logs, analytics tools, fraud-prevention tools, and similar technologies when you browse the website, access the dashboard, open emails, or interact with the Services.

In addition, we may receive personal data from brokers, payment processors, payout providers, wallet providers, KYC or AML vendors, sanctions-screening vendors, analytics providers, affiliates, service providers, publicly available sources, and competent authorities where necessary to operate the Services, verify information, investigate abuse, or comply with law.

We use your information to: operate and improve the Platform, process challenge purchases and payouts, monitor trading activity for rule compliance, communicate with you about your account, and provide customer support.

We may use aggregated, anonymized data for analytics, marketing, and to display public leaderboard statistics. Individual trading data is never shared publicly without your consent.

We do not sell your personal information to third parties. We do not use your trading data for our own trading activities.

Where applicable law requires a legal basis for processing, we may process personal data because it is necessary to perform a contract with you, take steps at your request before entering into a contract, comply with legal obligations, protect our legitimate interests or the legitimate interests of third parties, establish or defend legal claims, protect the security and integrity of the Services, or because you have given consent.

Our legitimate interests may include operating and improving the Services, detecting and preventing fraud and abuse, enforcing our Terms and rules, protecting our users and business, securing our systems, conducting analytics, managing disputes, recovering debts, and preserving evidence for audit or legal purposes.

Where processing is based on consent, you may withdraw that consent at any time, but withdrawal will not affect the lawfulness of processing carried out before withdrawal and may affect our ability to provide certain features or services.

We may use cookies, local storage, pixels, tags, SDKs, and similar technologies to operate the website and dashboard, remember preferences, authenticate sessions, measure traffic, detect suspicious activity, prevent fraud, improve performance, and understand how users interact with the Services.

Some cookies and tracking technologies are essential for security, login, checkout, fraud prevention, and core site functionality. Other technologies may be used for analytics, performance measurement, attribution, product improvement, or marketing where permitted by law.

You may be able to control certain cookies through your browser or device settings. However, disabling cookies or similar technologies may impair functionality, security, login persistence, or availability of some parts of the Services.

We may share personal data with service providers and processors that assist us with hosting, cloud storage, website operations, analytics, customer support, communications, identity verification, fraud prevention, sanctions screening, compliance, accounting, legal services, data storage, and other operational functions.

We may share personal data with brokers, trading-platform vendors, payment processors, payout providers, banks, wallet providers, blockchain analytics providers, tax or compliance vendors, and other third parties where necessary to process transactions, monitor activity, verify information, investigate disputes, administer rewards or payouts, or operate the Services.

We may disclose personal data to affiliates, professional advisers, auditors, insurers, regulators, law enforcement authorities, courts, arbitrators, or other competent bodies where we believe disclosure is necessary to comply with law, enforce our rights, prevent fraud or abuse, respond to claims, protect users or the public, or support a merger, acquisition, restructuring, financing, or sale of assets.

We do not sell personal data for money. We may, however, use service providers and technologies that process data for analytics, advertising, fraud prevention, attribution, or operational purposes in accordance with applicable law.

PropLynq operates internationally and may process or transfer personal data in Seychelles, the United Arab Emirates, and other countries in which we, our affiliates, brokers, vendors, infrastructure providers, or service providers operate. Those jurisdictions may not provide the same level of data protection as your home jurisdiction.

Where required by applicable law, we take reasonable steps to implement appropriate safeguards for international transfers, which may include contractual protections, technical controls, access restrictions, internal policies, or reliance on other lawful transfer mechanisms recognized under applicable law.

We retain personal data for as long as reasonably necessary to provide the Services, administer your account, process purchases and payouts, enforce our agreements, maintain records, resolve disputes, prevent fraud, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of data and the purpose of processing. For example, account records, transaction records, compliance materials, support tickets, audit logs, and payout documentation may be retained for longer periods where necessary for legal, tax, accounting, security, investigation, or evidentiary purposes.

When personal data is no longer required, we may delete, anonymize, aggregate, redact, or otherwise de-identify it, unless continued retention is required or permitted by law, contract, internal control requirements, or the legitimate need to establish, exercise, or defend legal claims.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

Despite our efforts, no method of transmission, storage, or processing is completely secure. We therefore cannot guarantee absolute security, uninterrupted protection, or the prevention of every unauthorized act, breach, attack, interception, or misuse, and you provide personal data to us at your own risk to the extent permitted by law.

You have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal obligations), export your data in a portable format, and withdraw consent for optional data processing.

We may require verification of identity, account ownership, or authority before responding to any request. We may refuse, limit, or defer a request where permitted by law, including where the request is manifestly unfounded, excessive, would adversely affect the rights of others, would compromise fraud prevention or security measures, or where retention is necessary for legal, contractual, regulatory, or evidentiary reasons.

Where permitted by law, we may send newsletters, product updates, educational content, promotions, and marketing messages using the contact details you provide or that we collect in connection with the Services.

You may opt out of non-essential marketing emails by using the unsubscribe mechanism in the message or by contacting us. Opting out of marketing does not affect transactional communications, policy notices, security alerts, support updates, billing notices, or other messages necessary for the operation of your account or our compliance obligations.

The Services may link to or integrate with third-party websites, platforms, brokers, payment providers, wallet providers, analytics vendors, community tools, or social media services. We are not responsible for the privacy, security, content, or practices of those third parties, and your interactions with them are governed by their own terms and policies.

If you choose to connect, log in through, or otherwise interact with a third-party service, that third party may provide information to us and may independently collect information from you. You are solely responsible for reviewing and accepting any third-party terms, privacy notices, and risks before using such services.

The Services are not intended for children, and PropLynq does not knowingly collect personal data directly from individuals under the age of 18 or the age of legal majority in their jurisdiction. If we become aware that personal data has been collected from an underage user without lawful authorization, we may delete the data and suspend or terminate the related account.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance.

Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by law.

For privacy inquiries, contact privacy@proplynq.com or visit the Contact page on our website.

Subject to applicable law, you may also have the right to lodge a complaint with a competent supervisory, regulatory, or data protection authority, including the Information Commission of Seychelles where applicable.