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Privacy Policy

This Privacy Policy explains how PropLynq Ltd. collects, uses, stores, shares, transfers, and protects personal information when you access or use our websites, dashboard, challenge programs, evaluation programs, funded account programs, broker-monitoring tools, payout features, support channels, community channels, affiliate features, and related services.

Last updated: 2026-07-03

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By accessing or using the Services, creating an account, purchasing a challenge, connecting a broker account, requesting a payout, contacting support, joining our community channels, or participating in our affiliate program, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Risk Disclosure, Refund Policy, Evaluation Rules, Payout Policy, and any other policy or product-specific terms made available by PropLynq.

1. Who We Are

The Services are operated by PropLynq Ltd..

PropLynq Ltd.<br>Office 209, Eden Plaza, Eden Island, Mahé, Seychelles<br>Business correspondence address: Level 39, Emirates Tower, Sheikh Zayed Road, Dubai<br>Email: support@proplynq.com

2. Information We Collect

We collect information directly from you, automatically through your use of the Services, from your connected broker or MT5 account, from payment and compliance providers, and from other lawful sources.

Information you provide directly

We may collect:

  • name;
  • email address;
  • phone number, if provided;
  • country of residence;
  • billing information;
  • account registration details;
  • dashboard profile information;
  • support messages;
  • documents or information submitted for KYC, AML, sanctions, fraud, payout, tax, or compliance review;
  • wallet addresses or payout details;
  • affiliate or referral information;
  • survey responses, reviews, testimonials, and feedback;
  • communications sent through email, support forms, Telegram, Discord, social media, or other official channels.

Account and challenge information

We may collect:

  • challenge type;
  • account size;
  • selected broker;
  • selected MT5 server;
  • account credentials required for read-only monitoring;
  • challenge status;
  • evaluation phase;
  • rule-breach status;
  • payout requests;
  • funded account status;
  • profit split;
  • add-ons;
  • discount codes;
  • affiliate attribution;
  • purchase history;
  • refund history;
  • chargeback or payment-dispute information.

MT5 and trading data

When you connect an eligible MT5 account to PropLynq, we may collect read-only trading and account-monitoring data, including:

  • account number;
  • broker name;
  • server information;
  • account balance;
  • account equity;
  • margin and free margin;
  • open positions;
  • pending orders;
  • closed trades;
  • trade timestamps;
  • symbols traded;
  • lot sizes;
  • profit and loss;
  • commissions, swaps, and fees;
  • drawdown metrics;
  • daily loss metrics;
  • risk-rule calculations;
  • account history;
  • connection status;
  • data required to verify compliance with evaluation or funded-account rules.

PropLynq does not ask for wallet seed phrases, private keys, broker withdrawal credentials, or unnecessary master access to your personal financial accounts. You should never send those details to PropLynq.

Payment information

Payments may be processed by third-party payment providers, card processors, crypto payment providers, banks, exchanges, wallet providers, or related service providers. Depending on the payment method, we may receive:

  • transaction ID;
  • payment status;
  • payment amount;
  • currency or crypto asset;
  • network information;
  • wallet address;
  • billing name;
  • billing email;
  • fraud-risk indicators;
  • payment-provider response codes;
  • chargeback, refund, or dispute information.

We do not store full card numbers where payments are processed by third-party payment processors.

Technical and usage data

We may automatically collect:

  • IP address;
  • device type;
  • browser type;
  • operating system;
  • language settings;
  • time zone;
  • approximate location derived from IP address;
  • pages viewed;
  • buttons clicked;
  • session activity;
  • login timestamps;
  • dashboard usage;
  • referring URLs;
  • UTM parameters;
  • affiliate tracking data;
  • cookie identifiers;
  • error logs;
  • security logs;
  • API logs;
  • performance logs;
  • fraud-prevention signals;
  • device fingerprints or similar technical identifiers where lawful and necessary.

Community, social, and public-content data

If you interact with PropLynq through Telegram, Discord, Instagram, YouTube, X, Trustpilot, or other community or social platforms, we may process your username or display name, public messages, support requests, reviews, comments, screenshots or attachments you send, moderation history, and public testimonial or payout-related content you voluntarily share.

Your use of third-party community or social platforms is also governed by those platforms' own privacy policies.

3. How We Use Information

We use personal information to operate, secure, improve, and enforce the Services. We may use information to:

  • create and manage user accounts;
  • process challenge purchases;
  • activate challenge accounts;
  • connect and monitor MT5 accounts;
  • calculate profit targets, drawdown, daily loss, and rule compliance;
  • review challenge results;
  • review funded-account eligibility;
  • process payout requests;
  • verify wallet or payment details;
  • detect prohibited trading practices;
  • perform KYC, AML, sanctions, fraud, and compliance reviews;
  • respond to support requests;
  • send account, payment, compliance, security, and service notifications;
  • send marketing communications where permitted;
  • administer affiliate and referral programs;
  • detect fraud, abuse, account sharing, identity mismatch, chargeback abuse, broker manipulation, and platform misuse;
  • maintain logs and records required for legal, tax, accounting, operational, or compliance purposes;
  • improve website performance, dashboard features, product design, content, and user experience;
  • publish anonymized or aggregated statistics;
  • protect PropLynq, users, brokers, payment providers, partners, and the public from unlawful or harmful activity;
  • establish, exercise, or defend legal claims.

Depending on your jurisdiction and the nature of the processing, we may process personal information because:

  • processing is necessary to provide the Services to you;
  • processing is necessary to perform or enforce a contract with you;
  • processing is necessary to comply with legal, tax, accounting, sanctions, AML, fraud-prevention, or regulatory obligations;
  • processing is necessary for our legitimate business interests, including platform security, fraud prevention, rule enforcement, compliance review, product improvement, and customer support;
  • you have given consent, where consent is required;
  • processing is necessary to protect the rights, safety, security, or property of PropLynq, users, third parties, or the public.

Where we rely on consent, you may withdraw consent where applicable. Withdrawal of consent may affect your ability to use certain Services.

5. KYC, AML, Sanctions, Fraud, and Compliance Reviews

PropLynq may require identity, residence, wallet, payment, broker, tax, trading-history, or other compliance information before activating services, approving funded eligibility, approving payouts, processing affiliate commissions, investigating suspicious activity, or continuing to provide the Services.

We may use internal tools and third-party providers to verify identity, screen sanctions lists, assess fraud risk, verify payment information, review wallet activity, detect duplicate accounts, identify prohibited jurisdictions, review trading patterns, and investigate suspected misuse.

If you do not provide requested information, or if information cannot be verified, PropLynq may delay, deny, suspend, restrict, or terminate access to the Services, payouts, funded eligibility, refunds, or affiliate commissions.

6. Cookies and Tracking Technologies

We use cookies, pixels, scripts, local storage, and similar technologies to operate the website and dashboard, keep users logged in, secure accounts, remember preferences, analyze usage, improve performance, measure marketing campaigns, and support affiliate attribution.

Cookies may include:

  • essential cookies required for login, checkout, security, and dashboard functionality;
  • analytics cookies used to understand website and product performance;
  • marketing cookies used to measure campaigns and referrals;
  • affiliate cookies used to track referral attribution;
  • security cookies used to detect suspicious activity and protect accounts.

You can control cookies through your browser settings. Blocking some cookies may affect website, checkout, dashboard, affiliate, or security functionality.

7. How We Share Information

We do not sell your personal information.

We may share information with:

  • payment processors, banks, card networks, crypto payment providers, wallet providers, and exchanges;
  • KYC, AML, sanctions, fraud-prevention, and compliance providers;
  • approved brokers and MT5-related service providers where needed for connection verification, monitoring, or account review;
  • hosting, cloud, database, analytics, email, SMS, customer-support, and security providers;
  • affiliate and referral tracking providers;
  • professional advisers, auditors, accountants, legal counsel, insurers, and consultants;
  • law enforcement, regulators, courts, government agencies, dispute-resolution bodies, payment networks, or legal authorities where required or permitted by law;
  • successors, affiliates, acquirers, or business partners in connection with a merger, acquisition, restructuring, financing, sale of assets, or corporate transaction.

We may share aggregated, anonymized, or de-identified information that does not reasonably identify you.

8. Public Information, Leaderboards, Certificates, and Testimonials

PropLynq may publish limited information related to leaderboards, payout certificates, testimonials, reviews, success stories, or promotional content where permitted by law and our Terms of Service.

This may include first name, initials, country, account type, challenge type, payout amount, profit amount, certificate number, public username, or voluntarily submitted testimonial content.

We do not publish sensitive identity documents, full legal IDs, full payment details, private wallet keys, full broker credentials, or private trading data unless required by law or expressly authorized.

9. International Transfers

PropLynq may process and store information in Seychelles, the United Arab Emirates, the European Economic Area, the United Kingdom, the United States, and other countries where our service providers, infrastructure providers, payment providers, compliance providers, or support providers operate.

Data-protection laws may differ from one country to another. Where required, we use appropriate safeguards for international transfers, such as contractual protections, access controls, security measures, and vendor-review processes.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, encryption where appropriate, monitoring, logging, account-security measures, provider due diligence, limited internal access, and security review.

No online service, broker connection, email system, payment system, blockchain network, or database is completely secure. You are responsible for securing your email, dashboard login, devices, broker account, wallet, passwords, two-factor authentication, and any tools you use.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal and tax obligations, resolve disputes, enforce agreements, prevent fraud, maintain records, review trading activity, process payouts, support accounting, satisfy compliance requirements, and protect legal rights.

Different categories of data may be retained for different periods. For example:

  • account and purchase records may be kept for business, tax, accounting, and dispute-resolution purposes;
  • trading and compliance records may be kept to verify rule compliance, payout eligibility, fraud risk, and legal claims;
  • KYC, AML, sanctions, and payment records may be kept where required or reasonably necessary for compliance;
  • support communications may be kept to manage account history and resolve disputes;
  • marketing data may be kept until you unsubscribe or request deletion, subject to legal exceptions.

When information is no longer needed, we may delete, anonymize, aggregate, or securely archive it.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information, subject to legal and contractual limitations;
  • request restriction of certain processing;
  • object to certain processing;
  • request a copy of certain information in a portable format;
  • withdraw consent where processing is based on consent;
  • unsubscribe from marketing communications;
  • submit a complaint to a data-protection authority where applicable.

Some rights are subject to exceptions. We may refuse or limit a request where necessary to comply with law, protect security, prevent fraud, complete transactions, enforce agreements, maintain compliance records, resolve disputes, or protect legal rights.

To submit a privacy request, contact support@proplynq.com. We may need to verify your identity before responding.

13. Marketing Communications

We may send service-related communications, including account, payment, challenge, payout, security, compliance, and support messages. These are not optional where they are necessary to provide or secure the Services.

We may also send marketing communications where permitted by law. You can unsubscribe from marketing emails by using the unsubscribe link or contacting us. Unsubscribing from marketing does not stop essential service communications.

14. Children

The Services are not intended for users under 18 years old or under the age of majority in their jurisdiction, whichever is higher. We do not knowingly provide Services to minors.

If we learn that a minor has provided personal information or created an account without valid authorization, we may delete the information, close the account, and restrict access.

The Services may link to or integrate with third-party brokers, MT5 providers, payment processors, crypto wallets, exchanges, social platforms, analytics tools, support tools, community platforms, and other third-party services.

We are not responsible for the privacy practices, security, terms, or content of third-party services. You should review their policies before using them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new Last updated date. Where required, we may provide additional notice.

Your continued use of the Services after changes become effective means you acknowledge the updated Privacy Policy.

17. Contact

Questions or requests about this Privacy Policy may be sent to:

PropLynq Ltd.<br>Office 209, Eden Plaza, Eden Island, Mahé, Seychelles<br>Email: support@proplynq.com

If you have questions about this document, please contact us.